Refund policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or your order number is required.
Certain items, such as personalized products, gift cards, intimate items, and products marked as non-returnable, cannot be returned.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue quickly.
Return Shipping
If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs.
For all other returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
Order Cancellations
Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled, but it may be eligible for return under this policy.
Contact Us
If you have any questions about our Return & Refund Policy or would like to request a return, please contact us:
Email: support@gvelix.com