Shipping policy
Welcome to GVELIX! We work hard to get your order to you as quickly and safely as possible.
📦 Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders are processed Monday through Friday (excluding holidays).
- During busy seasons, processing times may be slightly longer.
🌍 Estimated Delivery Times
- 🇺🇸 United States: 7–15 Business Days
- 🇨🇦 Canada: 7–15 Business Days
- 🇬🇧 United Kingdom: 7–15 Business Days
- 🇦🇺 Australia: 8–18 Business Days
- 🇪🇺 Europe: 7–18 Business Days
- 🌎 Other Countries: 10–20 Business Days
Please Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.
💰 Shipping Costs
Shipping costs are calculated at checkout based on your location and shipping method.
🎉 We may offer FREE Shipping during special promotions.
📍 Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number (when available), so you can track your package every step of the way.
🌐 Customs & Import Fees
International orders may be subject to customs duties, taxes, or import fees. These charges are determined by your country's customs authority and are the customer's responsibility.
🏠 Shipping Address
Please double-check your shipping address before placing your order. We cannot be responsible for delays or lost packages caused by incorrect or incomplete addresses.
📬 Lost or Delayed Orders
If your package is delayed or appears to be lost, please contact us. We'll work with the shipping carrier to help resolve the issue as quickly as possible.
📧 Contact Us
Have a question about your order?
📩 Email: support@gvelix.com
We're always happy to help!